kundeservice

Logitech er gode til kundeservice

Jeg har i mange år været glad for min Harmony One multifjernbetjening fra Logitech. Inden for det sidste halve år er batteriet dog blevet meget dårlig – det holder knap 24 timer inden næste opladning. Fiffig som jer er, tænkte jeg, at et nyt måtte kunne skaffes på nettet. Her begynder eventyret. Details

Kundeservice på den forvirrede måde: Ny iPhone del 2


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At få en ny iPhone 4S ombyttet direkte hos Apple giver problemer hos 3. For så er det jo ikke deres ansvar, når den ikke virker, vel?

Som jeg skrev om tidligere, så var jeg så heldig at få en …

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Ny iPhone direkte fra Apple Store: Kundeservice på den rigtige måde


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iPhone 4iPhone 4

Min spritnye iPhone 4S virkede ikke fra fabrikken. Telefonopkald virkede kun med headset eller medhør. Jeg gik ind i Apple Store i London – og fik en ny udleveret.

Der er en grund til, at Apples retail-koncept har været så …

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